Return and Refund Policy

1. Return Period

You may return most new, unused items within 10 days of receipt for a full refund. Some items may be eligible for return after this period, but conditions apply.

2. Eligibility

To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Items must be accompanied by a receipt or proof of purchase. Custom or personalized items are not eligible for return.

3. Return Process

To initiate a return, please contact us at hanzalaorganic@gmail.com or call 0572351108 to request a return authorization. Once authorized, you will receive instructions on how to return the item.

4. Return Shipping

You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the item you want. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will issue a refund or replacement as appropriate.

8. Non-Returnable Items

Certain items are non-returnable, including but not limited to custom or personalized items, clearance items, and gift cards.

9. Changes to the Return Policy

We reserve the right to modify or update our return policy at any time. Please review our policy periodically for any changes.